CADNA GLOBAL SYNERGY LIMITED
PRIVACY POLICY
Effective Date: 02 September 2026
CADNA GLOBAL SYNERGY LIMITED ("CADNA", "we", "us", "our") respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:
• visit our website;
• submit a service request;
• request a quotation;
• create an account;
• subscribe to CADNA services;
• communicate with us;
• submit documents;
• participate in our programmes;
• engage our concierge services; or
• otherwise interact with CADNA.
This Policy should be read together with our Terms & Conditions and applicable Engagement Agreement.
1. WHO WE ARE
CADNA GLOBAL SYNERGY LTD.
www.cadnagsl.africa
For privacy enquiries:
Privacy Contact: privacy@cadnagsl.africa
Where applicable, CADNA acts as a data controller for personal information processed for its own business purposes and may act as a data processor where it processes information on behalf of a Client.
2. PERSONAL DATA WE MAY COLLECT
Depending on the nature of your interaction with CADNA, we may collect:
Identity Information
• name;
• date of birth;
• nationality;
• photograph;
• identification information;
• government-issued identification information;
• business registration information.
Contact Information
• telephone number;
• email address;
• residential address;
• business address;
• postal address;
• emergency/next-of-kin information where legitimately required.
Business Information
• company name;
• CAC registration details;
• business sector;
• business model;
• management information;
• employee information;
• business plans;
• project information;
• financial information.
Financial Information
Where required for a specific service, we may process:
• bank statements;
• BVN-related information;
• funding requirements;
• revenue information;
• financial projections;
• transaction information;
• financing information;
• investment information.
We will seek only information reasonably necessary for the relevant service or lawful purpose.
Technical Information
When you use our digital platforms, we may collect:
• IP address;
• browser information;
• device information;
• operating system;
• access times;
• pages visited;
• interaction information;
• cookies and similar technologies.
Communications
We may retain:
• emails;
• messages;
• support requests;
• meeting records;
• service enquiries;
• feedback; and
• other communications with CADNA.
3. SENSITIVE PERSONAL DATA
Certain information may receive enhanced protection under applicable law.
Where sensitive or high-risk personal information is required, CADNA will apply appropriate safeguards and process it only where there is a lawful basis and a legitimate business or legal need.
We encourage users not to submit sensitive information that is not required for their request.
4. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you;
• through our website;
• through quote forms;
• through account registration;
• through email;
• through telephone;
• through messaging platforms;
• through documents you upload;
• through referrals;
• through business partners;
• through service providers; and
• from publicly available or legally accessible sources.
5. WHY WE PROCESS YOUR DATA
We may process personal data to:
1. respond to enquiries;
2. assess service requirements;
3. prepare quotations;
4. onboard Clients;
5. provide concierge services;
6. administer subscriptions;
7. manage projects;
8. process payments;
9. conduct identity and compliance checks;
10. facilitate transactions;
11. communicate with Clients;
12. manage relationships;
13. improve our services;
14. maintain business records;
15. prevent fraud;
16. protect platform security;
17. resolve disputes;
18. comply with legal obligations;
19. enforce contractual rights; and
20. perform other lawful purposes disclosed to you.
6. LAWFUL BASIS FOR PROCESSING
Depending on the circumstances, CADNA may rely on one or more lawful bases recognized by applicable data- protection law, including:
• consent;
• performance of a contract;
• compliance with a legal obligation;
• protection of vital interests where applicable;
• legitimate interests, where legally permissible and appropriately balanced; and
• other lawful bases recognized by applicable law.
The Nigeria Data Protection Act requires personal data to be processed fairly, lawfully and transparently and for specified, explicit and legitimate purposes. (Nigeria Data Protection Commission)
7. CONSENT
Where CADNA relies on consent:
• consent will be requested appropriately;
• consent will be specific and informed;
• you may withdraw consent where legally permitted; and
• withdrawal will not affect processing already lawfully undertaken before withdrawal.
Some processing may continue after withdrawal where another lawful basis applies.
8. MARKETING
Where required, CADNA will seek appropriate permission before sending direct marketing communications.
You may unsubscribe from marketing communications at any time.
Even after opting out of marketing, we may continue sending essential service communications, including:
• transaction notices;
• security notifications;
• payment notices;
• contractual notices; and
• service-related communications.
9. COOKIES
CADNA may use cookies and similar technologies to:
• operate the website;
• remember preferences;
• improve functionality;
• understand usage;
• maintain security;
• measure performance; and
• support relevant communications.
Where required, CADNA will provide appropriate cookie controls.
You may adjust your browser settings or available cookie preferences, although disabling certain cookies may affect functionality.
10. DISCLOSURE OF PERSONAL DATA
CADNA may disclose personal information to:
• employees;
• authorized consultants;
• professional advisers;
• technology providers;
• cloud/service providers;
• payment providers;
• financial institutions;
• lenders;
• investors;
• business partners;
• vendors;
• regulators;
• government authorities;
• auditors; and
• other parties reasonably required to provide an agreed service or comply with law.
CADNA will seek to limit disclosure to information reasonably necessary for the relevant purpose.
11. CAPITAL AND FINANCING SERVICES
Where you request funding or financing support, you acknowledge that CADNA may need to provide relevant information to prospective:
• lenders;
• investors;
• financial institutions;
• funders;
• transaction advisers; and
• other relevant counterparties.
CADNA will seek to limit information shared to what is reasonably necessary for the relevant transaction and subject to applicable confidentiality and data-protection requirements.
12. INTERNATIONAL DATA TRANSFERS
CADNA may use service providers or engage counterparties located outside Nigeria.
Where personal data is transferred internationally, CADNA will take appropriate steps required by applicable data- protection law concerning lawful transfer, safeguards and protection of the information.
13. DATA SECURITY
CADNA uses reasonable technical and organizational measures designed to protect personal data against:
• unauthorized access;
• accidental loss;
• destruction;
• alteration;
• disclosure;
• misuse; and
• other unlawful processing.
Security measures may include:
• access controls;
• authentication;
• restricted permissions;
• secure storage;
• encryption where appropriate;
• monitoring;
• backups; and
• staff confidentiality obligations.
No electronic system can be guaranteed to be completely secure.
14. DATA RETENTION
CADNA retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
• service delivery;
• contractual administration;
• legal obligations;
• accounting;
• dispute resolution;
• fraud prevention;
• regulatory compliance; and
• legitimate business purposes.
Retention periods may differ depending on the type of information and applicable legal requirements.
15. YOUR DATA-PROTECTION RIGHTS
Subject to applicable law, you may have rights including:
• right to be informed;
• right to access personal data;
• right to request correction;
• right to request deletion;
• right to restrict processing;
• right to object to certain processing;
• right to withdraw consent;
• right to data portability where applicable;
• right to complain to the relevant data-protection authority; and
• rights concerning certain automated decision-making where applicable.
Requests should be submitted to:
privacy@cadnagsl.africa
CADNA may need to verify your identity before responding to a request.
16. ACCURACY
You should notify CADNA when information supplied to us changes.
You are responsible for ensuring that information you provide is reasonably accurate and current.
17. CHILDREN
CADNA's services are primarily intended for adults and businesses.
We do not knowingly collect children's personal information for purposes unrelated to a lawful service.
Where a service involves minors, additional safeguards and lawful permissions may apply.
18. THIRD-PARTY WEBSITES
CADNA may link to external websites.
We are not responsible for the privacy practices of third-party websites.
You should review the privacy policies of external platforms before providing information to them.
19. DATA BREACHES
Where CADNA becomes aware of a personal-data breach, we will assess and respond in accordance with applicable law, including applicable notification obligations to regulators and affected data subjects where required.
20. DATA PROTECTION OFFICER / PRIVACY CONTACT
Where applicable, CADNA shall designate an appropriate privacy or Data Protection Officer/contact responsible for coordinating privacy matters.
Privacy Contact: [Name/Office]
Email: privacy@cadnagsl.africa
Address: CADNA GLOBAL SYNERGY LTD., www.cadnagsl.africa
21. COMPLAINTS
If you believe CADNA has mishandled your personal information, please contact us first.
We will review your complaint and seek to resolve it appropriately.
You may also have the right to contact the Nigeria Data Protection Commission or another competent authority where applicable.
22. PRIVACY BY DESIGN
CADNA seeks to incorporate privacy and data protection into the design of its processes, systems and services.
This includes applying principles of:
• data minimization;
• purpose limitation;
• appropriate access controls;
• security;
• transparency;
• accountability; and
• responsible information handling.
NDPC guidance specifically emphasizes privacy by design and default and transparent processing practices. (Nigeria Data Protection Commission)
23. CHANGES TO THIS PRIVACY POLICY
CADNA may update this Privacy Policy periodically to reflect:
• changes in our services;
• technological developments;
• changes in law;
• regulatory guidance; or
• improvements to our privacy practices.
The updated version will be published through appropriate channels with a revised effective date.
24. CONTACT US
For questions, requests or complaints relating to this Privacy Policy:
CADNA GLOBAL SYNERGY LIMITED
www.cadnagsl.africa
Privacy Email: privacy@cadnagsl.africa
General Email: concierge@cadnagsl.africa
Website: www.cadnagsl.africa
YOUR PRIVACY MATTERS TO US
CADNA is committed to building trusted business relationships through responsible, transparent and secure handling of information.
CADNA GLOBAL SYNERGY LIMITED
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